Trips Casino Terms and Conditions

1. Acceptance

By creating an account at Trips Casino or placing a wager you agree to these terms, our privacy policy and our cookie policy. If you do not agree with any part of them, please do not use the site. These terms apply alongside any specific promotion terms; where there is a conflict, the promotion terms control the promotion, and these terms control everything else.

2. Eligibility

You must be of legal gambling age in your province of residence, legally able to enter into a contract and located in a country where online casino play is not prohibited. You must not be on any self exclusion register that applies to the site. Employees of the operator, their immediate family and anyone with privileged access to game outcomes are not permitted to play for money. Account creation from a jurisdiction where online casino play is restricted is grounds for closure and refund to the source of deposit.

3. Account rules

One account per player, per household, per IP address and per payment method. Account details must be accurate and kept up to date. Logins are personal and cannot be shared, sold or transferred. You are responsible for keeping your password safe and for any activity on the account before a reported breach. Duplicate accounts will be closed and any winnings derived from coordinated play across them may be voided. If a household includes more than one player who wants an account, contact support before opening the second one so the situation can be reviewed cleanly.

4. Deposits and withdrawals

Deposits clear instantly on most methods. Withdrawals are paid to a verified payment method that matches the source of the original deposit where possible. We may request additional verification before a first withdrawal to satisfy anti money laundering rules. Pending withdrawals can be reversed by you up to the moment they are processed; we recommend you avoid doing so because it almost always leads to chasing losses. Default currency is CAD, with select crypto options also supported for both deposits and payouts. Conversion rates for non default currencies are shown clearly in the cashier before you confirm.

5. Bonuses

Every promotion carries its own specific terms, including wagering requirements, time windows, eligible games and maximum bet caps during play through. Where these specific terms conflict with these general terms, the specific terms win for that promotion only. Bonus abuse, including but not limited to multiple accounts, coordinated low risk wagering across players, or systematic exploitation of a bonus structure outside its intended use, will result in forfeiture of bonus funds and any winnings derived from them. The active list of offers is published on the promotions page, with the full terms one click away from every banner.

6. Responsible play

You can set deposit limits, loss limits, session reminders, time outs and self exclusion at any point from your account dashboard. Tightening a limit is instant; relaxing one waits twenty four hours so the decision is made with a cool head rather than mid session. Self exclusion has a mandatory minimum period and cannot be reversed during the window. The full toolkit and the support services that sit behind it are described on the responsible gaming page.

7. Dormancy and closure

An account becomes dormant after twelve consecutive months without a login. Dormant accounts attract a small monthly maintenance fee, capped at the available balance, until reactivated by a login or closed under the procedure on the close account page. Closure is final once confirmed; reopening would require a new application and a fresh identity check. Any balance held at the point of dormancy is preserved and can be withdrawn by reactivating the account at any time, even years later.

8. Disputes

If you have a complaint, raise it with live chat first. Most cases close out in one conversation. If the result does not satisfy you, escalate by email to support@tripscasino.live with the words formal complaint in the subject line and a clear summary of the issue, the dates involved and the resolution you are looking for. Unresolved complaints can be referred to the Tobique Gaming Commission, the regulator named in the footer, whose contact details we provide on request. Nothing in this clause limits any statutory rights you may have under the consumer protection laws of your province.

9. Changes

We may update these terms from time to time. Material changes will be emailed to registered players with at least fourteen days notice before they take effect. Continued use after the notice period constitutes acceptance of the updated terms. Minor editorial updates that do not change your rights, such as a typo fix or a clarified sentence, are noted in the effective from line at the top of this page without a separate email.

10. Game integrity

Every game on the site is supplied by licensed studios and runs on certified random number generators where applicable. Return to player figures published on the lobby are sourced from the studio sheets and are not adjusted by Trips Casino. Live dealer tables stream from regulated studios with full chain of custody on cards, dice and wheels. If a game malfunctions during a round, the round is voided and the stake is returned to your balance. Malfunction void is defined by the studio and recorded in the game logs, which are available on request for any specific session you have a question about.

11. Governing law

These terms are governed by the laws of the licensing jurisdiction of the operator, with concurrent jurisdiction reserved for the regulator named in the footer. Nothing in this clause limits any statutory consumer rights you may have under the laws of the province or territory in which you reside. Where any clause of these terms is found to be unenforceable in your jurisdiction, the remainder of the terms continues in full force and effect.