Your dashboard
Tools you can set in under a minute
Deposit limit
Cap how much you can add to your account per day, week or month. New limits apply instantly; relaxing one waits 24 hours.
Session reminder
A pop up every fifteen, thirty or sixty minutes that tells you how long you have been playing and what you have spent.
Loss limit
Hard stop on net losses in a given period. The platform freezes wagering when the limit is hit.
Time out
Lock yourself out of the account for 24 hours, a week or a month. Reactivation is not instant on purpose.
Self exclusion
Reality check
Marketing opt out
Signs that something might be off
The shift from entertainment to problem is rarely sudden. It creeps in through patterns. Chasing losses with bigger bets than you planned. Logging in at odd hours. Hiding the amount you have spent from a partner or flatmate. Borrowing money to fund a session. Losing interest in things that used to matter. None of these mean you definitely have a gambling problem, but any one of them is a reason to slow down and use the tools.
If you tick more than one of those boxes, take a time out today rather than tomorrow. The 24 hour option is enough to break the rhythm and gives you breathing space to think. A week or a month is even better. The account and its history wait. The funds you have not lost are still yours.
Support that is not us
Talking to someone outside the casino sector can change the way you see your own habits. The Gambling Helpline is free, confidential and open around the clock. The counsellors are trained specifically in gambling and do not lecture or judge. You can call, text or chat depending on what feels easier.
ConnexOntario
Free, confidential helpline for gambling, drug and alcohol concerns, open every hour of every day.
1 866 531 2600Responsible Gambling Council
National non profit offering practical tools, community programs and player resources across Canada.
Visit RGCProvincial support
Every province runs its own free support service. The helpline above can point you at the one closest to home.
Find Local HelpHow do the limits work in practice?
Every limit you set from the dashboard kicks in immediately, and the platform enforces it without exception. A deposit cap of two hundred CAD a week means the cashier will refuse the two hundred and first dollar even if you try to deposit it from a different payment method. A loss limit freezes wagering the moment your net result on the period hits the number you chose, regardless of how a session is going. Session reminders pop up at the interval you picked and force a tap to dismiss, so they cannot be ignored mid spin. Tightening a limit takes effect right away. Relaxing one waits twenty four hours on purpose, so the decision to widen the rope is never made in the heat of a tough session.
The reality check feature is worth a special mention. It interrupts play at the cadence you set, summarises your time, your net result and your wager count, and gives you a one tap path to take a break. Used alongside a sensible deposit limit, the reality check is one of the most effective ways to keep play in the entertainment column rather than letting it drift somewhere else.
When closure feels like the right move
If you decide to close your account, that decision is respected without questions or upsell. The close account guide walks through the cool off, time out and permanent closure routes in order. Any balance is returned to your verified payment method, and the account record is retained only as long as anti money laundering rules require under our Tobique Gaming Commission licence.
If you are not ready to close but want to step further back than a time out allows, the self exclusion option is a measured middle ground. A six, twelve or twenty four month exclusion locks the account against any login, refuses any new deposit and stops every marketing channel. The account, your verification status and any unspent funds remain intact and waiting on the other side of the window. For many players that combination of a hard break and a soft landing is exactly the right shape of support.
How can the people around you help?
Gambling difficulty rarely sits with one person in isolation. A friend, partner or family member often notices the change in routine before the player does, and a calm conversation is one of the most useful early steps. ConnexOntario and the Responsible Gambling Council both publish short guides written for friends and family rather than for players, with practical scripts for the first conversation and a steer on what tends to help versus what tends to push someone deeper into the habit. Sharing the helpline number with someone who has noticed a change in you, or with someone you have noticed a change in, is a small action with a real effect.
Trips Casino also publishes its own family contact route. If a household member contacts support with verifiable concern about an account holder, the team will explain the tools available, can place a temporary block while the player is contacted directly, and will always direct the conversation to the free support services rather than handle it commercially.