Trips Casino Privacy Policy

What does this policy cover?

This policy explains how tripscasino.live, operated by Novatrix SRL, collects, uses, stores and shares personal information about visitors and registered players. It applies to everything you do on the site, including browsing the lobby, reading the guides, opening an account, claiming a bonus, depositing, withdrawing and contacting support. It does not cover third party sites we link out to, which run under their own privacy policies and terms.

Trips Casino is built for adult entertainment only. You must be of legal gambling age in your province before you open an account, and we never knowingly collect or store information about anyone below that threshold. If a minor account is discovered, it is closed immediately and any balance is returned to the source of deposit after the relevant identity checks.

What information does Trips Casino collect?

We collect three buckets of information. Account information you give us directly during registration, including your name, date of birth, email address, phone number and home address. Verification information such as a copy of your photo ID and a recent proof of address, used to confirm you are old enough to play and to meet anti money laundering rules. Usage information generated automatically as you interact with the site, including device type, browser version, approximate location based on IP address, the pages you visit, the games you launch, the bets you place and how long you stay in a given session.

We also collect customer support records. Live chat transcripts, email threads and call notes are kept so the next agent who picks up your case has the context they need without making you repeat yourself. Those records are stored alongside the rest of your account data and protected with the same controls.

Why is this data collected and shared?

We use this information to open and maintain your account, process deposits and withdrawals, confirm your identity, run the responsible gaming tools, prevent fraud and money laundering, send you only the promotions you have opted in to, improve the site based on aggregated usage signals, and meet our legal obligations to regulators and law enforcement when a valid request is made. Marketing only happens after you have actively opted in, and you can change that decision at any time from your account settings without affecting the rest of your experience on the site.

Inside the company, access is limited to the teams that need it for the tasks above and is logged for review. Outside the company, we share data with payment processors to handle deposits and withdrawals, with identity verification partners during onboarding, with the game suppliers that run the lobby titles you play, with our hosting and security partners under strict contractual safeguards, and with regulators when legally required. We do not sell your personal data to advertisers, data brokers or any other third party, and we never will.

How long is your information kept?

Account information is retained for the lifetime of the account. After closure we keep identity and transaction records for seven years to satisfy anti money laundering and licensing obligations under the Tobique Gaming Commission. Marketing preferences are wiped within thirty days of closure. Usage analytics roll into aggregated form after thirteen months and lose their connection to your individual account from that point on. Support transcripts follow the same seven year window as transaction records to protect both you and us during any later dispute.

What rights do you have over your data?

You can access the personal data we hold about you, ask for corrections to anything that is wrong or out of date, request deletion subject to the retention obligations described above, restrict certain processing, withdraw consent for marketing at any time, request a portable copy of your account information, and complain to the relevant data protection authority in your province if you believe we have mishandled your information. The fastest way to exercise any of these rights is to email support@tripscasino.live from the address on your account. Identity is verified before any change is actioned, and we aim to respond inside thirty days.

The site uses cookies and similar storage to keep you logged in, remember your preferences, measure performance and personalise the offers you see. Full detail and the cookie controls live on the cookie policy page, which sits alongside this document in the footer.

How are changes communicated?

If we change this policy in any way that affects your rights or the way your data is used, we will email registered players and post a banner on the site for thirty days before the change takes effect. Smaller editorial updates, such as a clarified sentence or a tidied up section header, will be noted in the last updated line at the top of this page so you can see at a glance when it was last touched. The historic versions are archived internally and can be requested by email if you ever need them.